Our Mission


We deliver safe, reliable, and accessible transportation that connects residents to necessary life connections and community life, that supports mobility, independence, and quality of life for residents of Great Barrington and our region.


The Services We Provide


The department plans, schedules, and delivers on-demand and deviated fixed route transit services that connect individuals to necessary life connections including healthcare, employment, education, shopping, and community activities.


The department oversees daily transit operations, dispatch and scheduling, vehicle operations, and customer service, while maintaining accurate records, reports, and performance data required for local, state, and federal oversight. Services are designed to meet the needs of the general public, with particular emphasis on seniors, persons with disabilities, veterans, and residents with limited transportation options.


Transportation Department staff work closely with riders, municipal officials, regional partners, human service agencies, and neighboring transit providers to ensure coordinated, efficient, and responsive service delivery. The department emphasizes safety, professionalism, accountability, and compliance with the Americans with Disabilities Act (ADA) and all applicable state and federal transportation regulations.


The department is responsible for stewardship of public transportation resources, including fleet oversight, fare collection, driver training, and service monitoring, with a focus on continuous improvement and customer- centered service.


Our essential duties include:



  •  On-demand and scheduled public transportation services within and between member communities
  •  ADA-compliant transportation services
  •  Senior and disability transportation programs
  •  Dispatch, trip scheduling, and customer assistance
  •  Fleet operations, vehicle safety inspections, and maintenance coordination
  •  Fare collection, fare policy development, and revenue tracking
  •  Data collection, reporting, and compliance with MassDOT and FTA requirements
  •  Coordination with community partners, employers, and human service organizations
  •  Public information, outreach, and rider education